Effective Date: 01-01-2024
At Kichera, operated by Buyroots Homeware LLP, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our cookware products.
1. Order Processing
- Order Confirmation: Once you place an order on our website, you will receive an order confirmation email with details of your purchase.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
- Delays: If there are any delays in processing your order due to high order volume, public holidays, or other unforeseen circumstances, we will notify you as soon as possible.
2. Shipping Rates & Delivery Estimates
- Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
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Delivery Estimates: Delivery times vary depending on your location:
- Within India: 3-7 business days
- Remote or Rural Areas: 7-10 business days
Please note that delivery times are estimates and may be subject to delays due to carrier delays, weather conditions, or other circumstances beyond our control.
3. Shipping Locations
- Domestic Shipping: We currently ship to all major cities and towns across India. If you are in a remote location, please check the availability of delivery to your area before placing an order.
- International Shipping: At this time, we do not offer international shipping.
4. Order Tracking
- Tracking Information: Once your order has shipped, we will send you a shipping confirmation email with the tracking number. You can use this number to track your shipment on the carrier’s website.
- Multiple Shipments: If your order includes multiple items, they may be shipped in separate packages, and you will receive tracking information for each shipment.
5. Shipping Address
- Accurate Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to an incorrect address provided by the customer.
- Address Changes: If you need to change the shipping address after placing an order, please contact us immediately at [Your Contact Email] or [Your Contact Number]. We will do our best to accommodate your request, but we cannot guarantee that the change will be made before the order ships.
6. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us at [Your Contact Email] or [Your Contact Number], and we will work with the carrier to locate your package or file a claim if necessary.
- Damaged Items: If your order arrives damaged, please retain all packaging materials and contact us immediately with your order number and photos of the damaged items. We will arrange for a replacement or refund.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal to accept delivery, or other reasons, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
8. Contact Information
If you have any questions or concerns about your shipment, please contact us at:
- Email: buyrootshomeware@gmail.com
- Phone: +91 9072505111