Return & Refund Policy
Applies to purchases made on www.kichera.in
At Kichera, operated by Buyroots Homeware LLP, we strive to ensure that our customers are satisfied with their purchases. If something isn’t right with your order, this policy explains how returns, replacements, cancellations, and refunds are handled.
1. Return Eligibility
You may request a return within 7 days from the date of delivery, subject to the conditions below.
For a return to be eligible:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging, along with applicable accessories, manuals, tags, or other items supplied with the product.
- The product must not show signs of use, cooking, seasoning, washing, scratching, alteration, misuse, or damage caused after delivery.
- Proof of purchase/order details must be provided.
- All returns must be approved by Kichera before the product is sent back.
Products that do not meet these conditions may not be eligible for return or refund.
Change-of-Mind Returns
If you have changed your mind or no longer require the product, you may request a return within 7 days of delivery, provided the product remains unused and meets all return conditions mentioned above.
2. Damaged, Defective, Incorrect, Tampered, or Incomplete Orders
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Tampered with
- Missing an item or component
- Different from what was ordered
please contact us within 3 days of delivery.
For such claims, customers may be required to provide sufficient evidence to help us verify the issue.
Unboxing Video
We strongly recommend recording a complete, unedited unboxing video when opening your package.
The video should clearly show:
- The sealed outer package and shipping label
- The package being opened
- The inner packaging
- All products received
- Any visible damage, missing items, or incorrect products
Where applicable, customers should also obtain and retain Proof of Delivery (POD) showing damage or partial delivery.
Claims without sufficient evidence may not be eligible for approval.
If a product is confirmed to be damaged, defective, incorrect, or incomplete due to an issue attributable to Kichera or the delivery process, Kichera may offer a replacement, return, or refund, as applicable.
3. Non-Returnable Products and Conditions
Returns will generally not be accepted for:
- Products that have been used, cooked with, seasoned, washed, altered, or damaged after delivery
- Products that are not in their original condition
- Products without their original packaging where the packaging is required for safe return
- Gift cards
- Final-sale products where specifically stated at the time of purchase
- Products that do not meet the applicable return conditions
Normal wear and tear, improper use, accidents, or failure to follow product-care instructions are not considered manufacturing defects.
4. Sale, Discount, and Promotional Orders
Products purchased during sales, discounts, special offers, or promotional campaigns may be subject to the specific return conditions communicated with that offer.
Unless otherwise stated, an eligible return will be refunded based on the actual amount paid by the customer after applicable discounts.
If a promotional offer includes a free gift or additional benefit, the terms of that promotion may apply to the return.
5. Return Approval
All returns must be reviewed and approved by Kichera before being sent back.
To initiate a return, contact us within the applicable return period and provide:
- Order number
- Product name
- Reason for return
- Photos/videos or other evidence, where applicable
Once the return request is approved, Kichera will provide the necessary return instructions.
Products returned without prior approval may not be accepted.
6. Return Shipping
For returns due to change of mind, personal preference, or any reason not attributable to Kichera, the customer is responsible for the return shipping costs.
Original shipping charges and return shipping charges are generally non-refundable.
For products confirmed to be defective, damaged, incorrect, or incomplete due to an issue attributable to Kichera or the delivery process, Kichera may arrange or reimburse reasonable return shipping costs, subject to verification.
Customers are advised to use a trackable shipping service when returning products.
7. Refunds
Refunds may be issued for:
- An approved return of an eligible unused product
- An approved return due to a confirmed defect, damage, or incorrect product
- An order cancelled before dispatch, where cancellation is accepted
- Any other case specifically approved by Kichera
Refunds will generally be issued for the actual amount paid for the returned product, after applicable discounts or promotional adjustments.
Original shipping charges are non-refundable unless otherwise determined by Kichera or required by applicable law.
8. Cash on Delivery (COD) Refunds
For COD orders, refunds cannot be credited back to a payment gateway or the original COD payment method.
For an approved COD refund, customers may be required to provide:
- Account holder name
- Bank account number
- IFSC code
The bank account details must belong to the customer or the person authorized to receive the refund.
Kichera will not be responsible for delays caused by incorrect or incomplete bank details provided by the customer.
9. Partial Returns
If only part of an order is returned, the refund will apply only to the eligible product(s) approved for return.
If a partial return affects eligibility for a promotional discount, bundle offer, free gift, or other promotional benefit, the applicable promotional terms may be adjusted accordingly.
10. Free Gifts and Promotional Benefits
If an order includes a free gift or promotional benefit and the return causes the order to no longer qualify for that offer:
- The free gift may need to be returned along with the purchased product; or
- The value of the free gift or promotional benefit may be deducted from the refund.
The specific terms communicated with the promotional offer will apply.
11. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
If a cancellation before dispatch is approved and payment has already been made, the eligible refund will be processed according to the refund timelines mentioned below.
12. Refund Processing Time
Once a returned product is received and inspected, Kichera will notify the customer regarding the approval or rejection of the refund.
For approved refunds, the refund will generally be processed within 7–10 business days after approval.
Refunds for prepaid orders will be issued to the original payment method, wherever technically possible.
For COD orders, approved refunds will be transferred to the bank account details provided by the customer.
The time taken for the amount to reflect in the customer's account may vary depending on the bank, payment provider, or financial institution.
13. Late or Missing Refunds
If you have not received your refund after the applicable processing period:
- Check your bank account or payment statement.
- Contact your bank or payment provider, as processing delays may occur.
- If the refund has still not been received after 10 business days from the refund processing date, please contact Kichera.
14. Warranty and Product Defects
Where a product is covered by a specific warranty, the applicable warranty terms for that product will apply.
Warranty coverage does not generally include damage caused by:
- Misuse or improper use
- Accidents
- Negligence
- Normal wear and tear
- Improper cleaning or maintenance
- Failure to follow product-care instructions
- Unauthorized modification or alteration
Where no specific warranty is stated for a product, the standard return policy applicable to that product will apply.
15. How to Contact Us
For returns, refunds, cancellations, or customer support, please contact:
Buyroots Homeware LLP (Kichera)
Ambattu JN:, 18/566A, Edayapuram South,
Edayapuram, Aluva, Kerala – 683101
Email: help@kichera.in
Phone / WhatsApp: +91 9567333047
When contacting us regarding an order, please include your order number so that we can assist you more quickly.
Kichera reserves the right to review each return, replacement, and refund request based on the condition of the product, the evidence provided, the applicable promotional terms, and the circumstances of the request. This policy is subject to applicable laws and regulations.