FAQ
We believe in quality service and customer support.
At Kichera, we believe that healthy cooking starts with healthy cookware. As a brand under Buyroots Homeware LLP, our mission is to provide you with the highest quality, 100% natural, toxic-free, and food-safe cookware that enhances your culinary experience and promotes a healthier lifestyle.
How can we help you?
Frequently asked questions
You have7 daysfrom the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, altered, or show signs of use are not eligible for return.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If an item is damaged or missing or incorrect, please send a photo of the outer packaging and products received to our customer care.
Reach us at help@kichera.in or call us on 9072505111 within 7 days of receipt of the product.
We will issue either a full refund, or a same item in exchange, as per your request.
Once you have ordered from our website, you will receive a confirmation email and SMS. We pack and ship all orders within 24 hours from your nearest warehouse.
You will receive a notification on email and SMS when your order is Dispatched. The notification will have tracking link. You can get Live updates with the link.
Typically, your Order will be delivered within 4-7 days from the date of placing order.
Delivery time may vary depending upon the shipping address.
Have you any question? We're ready to help.