Privacy policy

Effective Date: January 01, 2024
Last Updated: June 30, 2026

At Kichera (Buyroots Homeware LLP), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit www.kichera.in, make a purchase, or interact with us in any way.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Introduction

This Privacy Policy applies to Kichera.in, operated by Buyroots Homeware LLP, India. It governs all users of our website and services.

We may update this Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date.

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically, and information received from trusted third-party service providers.

2.1 Information you provide

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Account login details (if you register)
  • Messages, feedback, reviews, or customer support enquiries
  • Newsletter or promotional subscription details
  • Affiliate program registration details (if applicable)

2.2 Information collected automatically

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and actions taken on our website
  • Referring URLs
  • Cookies and similar tracking technologies

2.3 Information from third parties

We may receive limited information from service providers that help us operate our business, including:

  • E-commerce and hosting platforms
  • Payment service providers
  • Logistics and courier partners
  • Analytics and marketing partners
  • Affiliate program service providers (if applicable)

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

Order Processing and Fulfilment

To process, confirm, pack, ship, and deliver your orders, including COD orders.

Customer Support

To respond to queries, complaints, returns, refunds, and service requests.

Account Management

To maintain your account, order history, and preferences.

Communication

To send order updates, shipping notifications, and service-related messages.

Marketing and Communications

We use your information to send updates about Kichera products, offers, promotions, newsletters, and content that may be relevant to your interests.

You may opt out of marketing communications at any time. However, you will continue to receive essential transactional messages such as order confirmations, shipping updates, warranty details, and account-related notices.

Website Improvement

To improve website performance, usability, security, and customer experience.

Fraud Prevention and Security

To detect, prevent, and respond to fraudulent or harmful activity.

Legal Compliance

To comply with applicable laws, tax requirements, accounting standards, and regulatory obligations.

4. Sharing of Information

We do not sell your personal information.

We share personal data only when necessary to operate our business, including with:

  • E-commerce platform and technology providers
  • Payment processing partners
  • Courier and logistics partners
  • Analytics and marketing service providers
  • Affiliate program providers (if applicable)
  • Professional advisors (legal, accounting, compliance)
  • Government or regulatory authorities when required by law

All third parties are required to handle your information securely and use it only for the intended purpose.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart and login sessions
  • Remember user preferences
  • Analyse website traffic and performance
  • Improve user experience
  • Support marketing and advertising activities

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information.

This includes secure HTTPS encryption, restricted access controls, and reliance on secure third-party payment systems.

While we take strong precautions, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including order fulfilment, legal compliance, accounting requirements, dispute resolution, and business operations.

Once personal information is no longer required, we securely delete or anonymize it unless retention is required under applicable law.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Raise concerns or complaints regarding data usage

To exercise these rights, contact us at help@kichera.in.

9. Children’s Privacy

Our website is intended for individuals who are of legal age under applicable law. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including payment providers, courier services, and social media platforms. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updates constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Buyroots Homeware LLP (Kichera)
Ambattu JN:, 18/566A, Edayapuram South,
Edayapuram, Aluva, Kerala 683101

📧 Email: help@kichera.in
📞 Phone / WhatsApp: +91 9567333047

 

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